Seller Fetch Privacy Policy

Welcome to Seller Fetch ("we", "us", or "Seller Fetch"). We provide analytics and reporting tools for ecommerce businesses ("Services"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services and the choices you have associated with that data.

By using the Services, you agree to the collection and use of information in accordance with this Privacy Policy. Unless otherwise defined, terms used in this Privacy Policy have the same meanings as in our Terms of Use.

1. Information We Collect

At Seller Fetch, we define "personal data" as information that identifies, relates to, describes, or can be reasonably linked to an individual. We do not collect, use, or disclose sensitive personal data. Our data collection encompasses the following categories:

1. Merchant Data

We collect, process, and manage personal data on behalf of our business customers ("merchants") as part of our platform. This data is processed according to our Data Processing Addendum with each customer. Our privacy practices for Merchant Data are governed by our agreements with our customers.

2. User Data

We collect personal data about individuals who interact with Seller Fetch on behalf of our customers, including:

Contact information (name, email address, phone number)
Professional information (job title, company name)
Account credentials and usage data
Communication records and preferences
Billing and contract information

3. Prospect Data

We collect information about potential customers, users, or partners who interact with our Services, including:

Contact and professional information
Usage data from website visits and interactions
Event participation details
Marketing preferences and interests

4. Technical and Usage Information

For all users of our Services, we collect:

IP address and approximate geolocation
Device information (type, operating system, browser version)
Locale settings
Login credentials and activity logs
Website interaction data, including chat feature usage
Cookies and pixel data

2. How We Use Your Information

To provide and maintain our Services
To notify you about changes to our Services
To allow you to participate in interactive features
To provide customer support
To gather analysis or valuable information to improve our Services
To monitor usage of our Services
To detect, prevent and address technical issues
To provide you with news, offers and general information about our Services

3. Legal Basis for Processing PII

If you are from the European Economic Area (EEA), our legal basis for collecting and using PII depends on the type of information and the context in which we collect it. We collect and use your PII only where:

We need it to provide you the Services, including to operate, provide customer support, and personalize features
It satisfies a legitimate interest that is not overridden by your data protection rights
You give us consent to do so for a specific purpose
We need to process your data to comply with a legal obligation

4. Data Retention

We retain your personal data as long as necessary to provide our Services, comply with legal obligations, and protect ourselves from potential disputes. The retention period depends on factors such as the data's nature, sensitivity, potential risk of unauthorized use, processing purposes, and legal requirements.

5. Service Integrations

To maximize the benefits of Seller Fetch, you may need to connect with third-party services such as Facebook, Google Ads, Shopify and various ecommerce and marketing platforms. This integration allows for data sharing, which may include personal data, to enrich your platform experience. While we don't store passwords for these services, we typically require an API key for integration.

6. Data Transfer

Your information, including PII, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ from those in your jurisdiction.

If you are located outside United States and choose to provide information to us, please note that we transfer the data, including PII, to United States and process it there.

Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Data Access and Security

Access to personal data is strictly limited to employees who require it to perform their job responsibilities. Each authorized user is assigned a unique username and password to access our systems that contain personal data. We implement robust security measures, including firewalls, encryption, and secure passwords, to protect our databases.

If you have any questions or concerns regarding data security or access, please contact us at hello@sellerfetch.com

8. Your Data Protection Rights

You have the right to access, update or delete your PII that we have collected. You can do this by logging into your account or by contacting us. You may also have the right to data portability and to restrict or object to our processing of your PII.

You have the right to opt-out of marketing communications we send you at any time. You can do this by clicking the "unsubscribe" link in those emails.

9. Use of Service Providers

We engage trusted third-party service providers to perform various functions to help us operate our business and provide our Services. These include:

Posthog: For analytics and user behavior tracking to improve our Services.
Intercom: For customer support and communication.

10. Data Controller/Processor

Certain data protection laws and regulations, such as the EU GDPR, UK GDPR, and CCPA, distinguish between two main roles in data processing: the "data controller" (or "business" under CCPA) and the "data processor" (or "service provider" under CCPA). Here's how these roles apply to Seller Fetch's Services:

Seller Fetch is the "data controller" of Prospect Data. We assume the responsibilities of data controller for this data as outlined in this Privacy Policy.
Seller Fetch is the "data processor" of Customer Data, which we process on behalf of our customers (the "data controllers" of such data).
Seller Fetch is both a "data controller" and "data processor" of User Data. We process this data for our own purposes as an independent controller, while certain portions included in Customer Data are processed on our customer's behalf as a data processor.

We process Customer Data (including some User Data) strictly in accordance with our customers' reasonable instructions and as stipulated in our Data Processing Addendum and other commercial agreements with each customer.

Our customers are responsible for:

Determining how they use our Services
Ensuring all individuals using the Services on their behalf have been properly notified
Obtaining informed consent for data processing where necessary
Meeting all legal requirements for data collection and processing through our Services
Handling data subject rights requests under applicable law

Seller Fetch's service providers who process data on our behalf assume the role of "data processor" or "sub-processor" as appropriate.

For any questions about these roles or our data practices, please contact us at hello@sellerfetch.com

11. Children's Privacy

Our Services are not intended for use by anyone under 16 years of age. We do not knowingly collect personal information from children under 16. If we learn that we have collected personal information from a child under 16 without parental consent, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, please contact us at: hello@sellerfetch.com